The JiffyGo ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services. By using The JiffyGo app or website, you agree to this policy. If you disagree, please discontinue use of our services.

1. Information We Collect

We collect information to provide and improve our services, facilitate transportation, and ensure a safe experience for all users.

• Personal Information: Information such as your name, email address, phone number, and payment details provided during account registration.
• Location Data: To match users with nearby drivers, we collect real-time location data through your mobile device’s GPS. You can disable location sharing, but it may limit functionality.
• Usage Data: Information on how you interact with our app and website, including ride details, duration, route, app settings, and access times.
• Device Information: Details about your device, such as IP address, operating system, and browser type, to help us troubleshoot and enhance our services.
• Cookies and Similar Technologies: We use cookies and tracking technologies to personalize content, remember preferences, and understand app usage patterns.

2.How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve The JiffyGo services.
• Facilitate ride-booking by matching you with available drivers
• Facilitate ride-booking by matching you with available drivers Communicate with you regarding your account, promotions, and updates.
• Ensure safety and security for users and drivers, including verifying identities and monitoring behavior for policy violations.
• Personalize your app experience by tailoring features and promotions to your preferences.
• Conduct analytics and research to improve our services and develop new features.

3. Sharing of Information

We may share your information in the following situations:

• With Drivers: Your name, location, and contact details are shared with drivers for ride facilitation.
• With Service Providers: We engage trusted third parties for services such as payment processing, hosting, and analytics. They have limited access to data for service provision.
• For Legal Reasons: We may disclose information to comply with legal requirements, enforce our Terms of Service, or protect the rights, property, or safety of The JiffyGo, users, or the public.
• With Business Partners: If The JiffyGo is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity, following applicable legal requirements.

4. Data Security

We prioritize the security of your data with industry-standard measures, including encryption, secure servers, and access controls. Despite these measures, no online system is completely secure, and we cannot guarantee absolute data security.

5. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data related to rides, payments, and account activity is retained for audit and legal compliance.

6. Your Rights and Choices

• Access and Correction: You have the right to access, update, or correct your personal information by contacting us or updating it directly in the app.
• Deletion: You can request deletion of your data, subject to legal and regulatory obligations.
• Opt-Out of Marketing: You may opt-out of promotional messages by adjusting your account settings or using the "unsubscribe" link in emails.
• Location Preferences: Control your location data settings through your device’s permissions settings. Disabling location access may impact the app’s functionality.

7. Children’s Privacy

The JiffyGo is not intended for children under 18. We do not knowingly collect personal information from individuals under 18. If we discover we have collected data from a child, we will delete it promptly.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us understand how users interact with our site and deliver personalized content. You can manage cookie preferences in your browser settings, but disabling cookies may affect functionality.

9. International Data Transfers

Your information may be transferred and stored on servers outside of your home country, including servers in India. By using our services, you consent to such transfers in compliance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email, and your continued use of The JiffyGo implies acceptance of any changes.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at support@thejiffygo.com.